Account Management
Outstanding customer service is at the heart of Herold Precision Metals’ success. Our dedicated Account Management team serves as your single point of contact, enabling open and effective communication throughout your entire project lifecycle.
A Dedicated Point of Contact
From the moment you engage with us, you'll have a dedicated account manager who will be your primary contact. This streamlined approach facilitates:
Clear Communication: Your account manager will keep you informed and address any concerns promptly.
Personalized Service: Tailored solutions to meet your specific needs and preferences.
Our goal is to make your experience as seamless and efficient as possible, building a relationship of trust and collaboration.
Building Trust Through Long-Term Relationships
We understand that we’re in the service business, and we work diligently to become trusted allies. Our commitment to long-term customer service includes:
Collaborative Relationships: We aim to support and work alongside your organization to achieve mutual success.
Reliability and Support: Our team’s extensive fabrication experience means we understand the importance of quality, delivery, and cost.
By fostering a strong, collaborative relationship, we help each other succeed.
Experienced and Knowledgeable Account Managers
Our Account Management team is composed of seasoned professionals with many years of fabrication experience. They bring a wealth of knowledge to:
Discuss Technical Aspects: Provide insights and solutions to technical challenges.
Understand Your Needs: Focus on delivering quality, meeting deadlines, and controlling costs.
We are genuinely interested in helping your company thrive, and by supporting your success, we achieve our own.
Acting as Your Advocate
Our account managers play a crucial role in advocating for your needs:
Client Advocacy: Representing your interests within our organization.
Coordination with Internal Departments: Connecting with all departments so they understand and address your requirements.
Your satisfaction is our top priority, and we are dedicated to making sure that your needs are met with precision and care.
Account Management Process
Establish and confirm Customer and supplier contacts and communication paths.
Provide and discuss technical aspects of the project.
Build transparent and collaborative relationships.
Timely quote submissions and follow-up.
Ongoing reliability and support.
Dedicated Client Advocacy.
Coordination with internal resources.
At your service, let us know what you need.
Teamwork. We win when you win. There is no other way.
Get to Know Our Account Management Team
We take pride in our ability to provide exceptional account management that enhances your experience and supports your business goals. Partner with us and experience the difference that dedicated, knowledgeable support can make.